Buy 2 Save 5%, Buy 3 or More Save 10%. Free Shipping Over $99.

the north face

Shipping & Returns

Welcome to online store. The best service here you can enjoy with 100% satisfaction. Please read the fallows carefully if you want to shop for the goods at our store, thanks.

All orders are with fast and overnight shipping door to door, 100% secure delivery guaranteed. Once we receive your order, we will arrange according to your design process and prepare relevant materials. Any products after the order is placed, we will ensure that at 5-7 days for your shipment in accordance with the specified address (unless specified products excluded, such us out of stock).

Once your order is shipped, we will send you an email containing the order confirmation number email. This number or links can be used to track the delivery status.

Order Cancellation

We begin to prepare your product immediately after receipt of your order. You can cancel the order within 24 hours after placing orders. As more than 24 hours, you will not be able to cancel or modify the order. If you still need to cancel your order, you can receive the goods and then return the goods back. We will accept all returns within 30 days application. Please be sure to follow our return process.

Note: When actual delivery, the orders are not allowed to cancel. If you need to cancel the shipment parcel, please contact us as soon as possible before the parcel delivery, we will as soon as possible to notify the distribution company and no longer arrange the delivery for you, but because of the distribution companies are sometimes unable to contact to delivery personnel, if the order has been sent out, you could not to allow cancel the order.

Return Process

If your order for return, you can contact the online customer service. This is a must-have process, please tell us the reason for returns, the returned goods must complete include in all tags and labels with the original package.

For the sale of goods, in the case of unused, without prejudice and no dirt, we will provide you with the "7 days no reason to return" service. Within 30 days after purchase, if non-human quality problems, you can apply for the returns. The shipping cost of returns & exchanges is charged by the customers.